In this post you’ll find a list of what I think are the 5 major business analysis deliverables for defining and designing a technological solution for business. This list follows the classic approach – not an agile approach – to implementation. However, these deliverables, or components of them, can be used in agile methodologies.

The business problem statement is one of those techniques that describes the reasons for an ICT initiative in practical business related terms. It is the description of an issue currently existing which needs to be addressed and provides context for the problems that will be addressed.

Problem statements can be described in a single statement followed by a real example to emphasise the issue. When developing an understanding of the problems to be resolved think across the seven broad areas shown below.

Examples are given for each category.

Previously, I introduced the first of the top 3 skills and qualities that will help you be truly successful in your business analyst career. It is about adopting a ‘problem solving’ focus as opposed to an implementation focus, which primarily involves problem identification, elicitation skills and stakeholder management. Now I want to tell you about the second of the top 3 skills and qualities.

It is important to develop a clear communication style that helps you manage expectations and maintain transparency in your business analysis. Always be prepared and don’t waste stakeholder time. Respond to feedback, don’t react. Listen, listen, listen.

Business analysis can be performed at the strategic, tactical and operational levels within an organisation. Strategic business analysis identifies opportunities for improvement. Tactical business analysis flushes out the details of defined projects or initiatives. Operational business analysis deals with the evolving daily changes in the life of any change process.

Do you want to know how to be truly successful in your business analyst career? In my 3-part series, I am going to tell you about the skills and qualities that are the key to business analysis career success. This is especially helpful if you are struggling to get your career on track, or you just need a refresher.