The importance of developing a clear communication style

Previously, I wrote about adopting an audience focused approach that clearly communicates solutions to complex business problems.

This means that you know your audience and you know how to present information to them for optimum clarity.

Today I want to tell you about the third of the top 3 skills and qualities for career success.

I believe 100% that great business analysis is more about mindset, and less about skills.

A very good starting point for developing your BA mindset is to gain an awareness of 3 things in your mental framework.

Because without having the right kind of mental framework for affecting change, it is difficult to deliver true value.

The third of the big 3 is…

Develop a clear communication style that helps you manage expectations and maintain transparency

It’s important to:

  • Always be prepared and don’t waste stakeholder time.
  • Respond to feedback, don’t react.
  • Listen, listen, listen.

Always align yourself with your stakeholders’ vision. Converse with them in a way that fully considers how they do their job and the issues that are impacting on them.

Use simple language and avoid jargon to ensure that people understand what you are saying.

Don’t make assumptions and always ask questions to clarify concepts and stay on course.

If you say you’re going to do something on a certain day, then do it. Otherwise communicate a new expectation before that time.

I use the OARS technique (open questions, affirmation, reflective listening, and summary reflections).

This is a client centred interaction technique that invites others to “tell their story” in their own words without leading them in a specific direction. It is an excellent way to build rapport with stakeholders.

In addition to the top 3 business analyst skills and qualities I have wrote about, there are many other supporting qualities such as self-belief, curiosity, integrity, self-reflection, motivation, initiative, resourcefulness, connectedness, professionalism, trustworthiness, and courage.

This is your start towards a new awareness on how you can become a great business analyst.

You can find comprehensive guidance here: 8-Week Career Transformation Program.

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