Business Analysis Planning
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The Tyranny of Metrics
In his book, Jerry Muller challenges the obsession with measuring human performance and uncovers the damage metrics are causing. He provides examples of how metrics can be beneficial when used in conjunction with personal experience and judgment, as well as an invaluable checklist for when and how to use them. This brief but impactful book offers a much-needed corrective to a harmful trend that increasingly affects us all – providing readers with an essential guide on how we can begin to fix this problem. This is a great read!
Metrics: How to Improve Key Business Results
Metrics are an important part of measuring success in the business world. It is essential to understand not only what metrics are, but why they matter and how to use them effectively. This highly rate book does exactly that. Not only does it explain the purpose and importance behind metrics, but it also provides step-by-step instructions for creating reports that can be used to track progress within an organisation as well as customer satisfaction levels. The book includes examples of how to identify, collect, analyse, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT.